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How bunus88 Handles Your Personal Information

When you open an account with us, we take on a real responsibility — your personal data, payment details and account activity stay within boundaries you can understand and act on.

Account data protectionTouch 'n Go eWallet payment privacyBoost & GrabPay transaction handlingYour right to access and correct dataClear retention periods

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review what data we hold, request a correction, or ask us to remove information from your account, our support team is the right place to start. Reach out through any of the channels below and include your registered email address so we can match your request to the correct account record.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can pull up your data summary and confirm what we hold, usually within the same session.

Email Support

Send your data request or privacy question to our support email address. We aim to respond within two working days and will confirm receipt by return.

Account Settings

Some data corrections — like your contact number or preferred language — can be updated directly inside your account settings without contacting support at all.

What Information We Collect and Why

bunus88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, date of birth and contact number — the minimum needed to verify who you are and keep your account secure. When you fund your account through Touch 'n Go eWallet, Boost or GrabPay, our payment

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processor records the transaction reference and amount; we do not store your full wallet credentials or PIN on our servers. If you use FPX or DuitNow, the bank reference number is logged against your account for reconciliation. We also collect device and session data — your
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IP address, browser type and pages visited — so we can detect unusual login attempts and keep your account from being accessed without your knowledge. This session data is held separately from your personal profile and is not used for marketing without your consent. Where local
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law requires us to verify your identity before processing a withdrawal, we may ask for a copy of your MyKad or equivalent document; that document is encrypted at rest and accessible only to our verification team. You can request a summary of everything we hold about
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you at any time by reaching out to our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply a layered approach to keeping your information secure — encryption in transit, access controls on our internal systems and a clear retention schedule so data is not kept longer than needed. Players in Kuching and Kota Kinabalu access the same account infrastructure as any other region, with no difference in how their data is handled or stored.

SSL Encryption in Transit

Every page on bunus88 runs over SSL. Data moving between your device and our servers — including account login and payment confirmations from Boost or GrabPay — is encrypted end-to-end.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can manage cookie preferences through your browser settings at any time.

Data Retention Schedule

Account records are kept for as long as your account is active and for a defined period after closure, as required by the jurisdiction in which we operate. Payment references from Touch 'n Go eWallet and FPX are retained for reconciliation purposes only.

Third-Party Access Limits

We do not sell your personal data. Payment processors and identity verification partners receive only the minimum data needed to complete the specific task — nothing broader than that.

Common Questions About Your Data and Rights

These are the questions we get most often when someone wants to understand how their information is handled on bunus88. If your question is not covered here, live chat is the quickest way to get a specific answer.

We collect your name, email address, date of birth and contact number at registration. If identity verification is needed before a withdrawal, we may request a copy of your MyKad, stored encrypted and accessed only by our verification team.

No. When you deposit through Touch 'n Go eWallet or Boost, the transaction is handled by the payment processor. We only receive a transaction reference and amount — never your wallet password or PIN.

Yes. Contact our support team via live chat or email with your registered email address. We will compile a summary of your account data and respond within two working days of confirming your identity.

Basic corrections like your phone number can be updated directly in account settings. For deletions or more substantial changes, contact support — we will process the request in line with applicable legal requirements for data removal.

We do not sell or share your personal data for third-party marketing. Data is shared only with payment processors like GrabPay or DuitNow, and identity partners, strictly to complete your account or payment transaction.

Account records are retained for a defined period after closure, as required by the jurisdiction where we operate. Payment references are kept for reconciliation. Once the retention period ends, records are deleted or anonymised.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How bunus88 Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies, Security and Retention

SSL Encryption in Transit

Cookie Use and Control

Data Retention Schedule

Third-Party Access Limits

Common Questions About Your Data and Rights

01 What personal data does bunus88 collect when I open an account?

02 Does bunus88 store my Touch 'n Go eWallet or Boost login details?

03 Can I request a copy of all the data bunus88 holds about me?

04 How do I ask bunus88 to correct or delete my personal information?

05 Does bunus88 share my data with third parties for marketing?

06 How long does bunus88 keep my account data after I close my account?

Privacy Policy

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